Frequently Asked Questions
We hope that we are able to address all your questions here and throughout our site. We are available to take orders and answer questions from 9:00 AM to 3:00 PM CST, Monday – Friday. Our number is 952-541-0781. Or, you may e-mail your questions to firstname.lastname@example.org
How to Order
Please use only one ordering method below to avoid duplicate shipments:
- Ordering Online – Visit the Order page to place your order. Be sure to make note of the product(s), design(s) and colors you wish to purchase.
- By Phone – Call us at, 952 541-0781, in the continental United States and Canada, Monday – Friday, 9:00 AM – 3:00 PM CST.
- By Mail – Send orders to: The Name Game, 2300 Rivendell Lane , Minnetonka, MN 55305. Personal check or credit card number must be received before order can be processed. Sorry, no COD’s.
The Name Game offers FREE personalization on every item and more! All items are hand painted making your gift even more unique! You choose the name, you choose the design, you choose the colors! Please understand the art styles may vary slightly.
Items are individually hand painted, so please allow for 1 week processing plus shipping time from Minnesota. We always try to accommodate last minute orders. Express services are available and are shipped within 3 business days.
The Name Game appreciates your patronage and respects your privacy. Any information that you provide to us is used only to process your order(s), reply to your questions, and to improve your future experiences with our Web site. We will not share your personal information, such as your name, address, e-mail address, phone number, or credit card information, with anyone for any reason, unless required to by law.
The Name Game uses technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches The Name Game’s secure server. This information cannot be decrypted during transit.
What Information We Collect and Why
- We collect personal information primarily so that we may process your order, but also so that we may personalize your purchases and make your shopping experience as unique as possible. In addition to personal information collected for purposes of processing your order, we may ask for the following information:
- Billing and Shipping Information During the checkout process, we ask for certain personal information – name, address, e-mail, telephone number and credit card information – all of which are necessary to process and ship your order. Basic personal information such as name, address and telephone number, but not credit card numbers, may be transmitted to contracted third parties (UPS, FedEx, etc.) solely for the purpose of shipping your order. As described above, ordering with The Name Game is safe and secure because we use Secure Socket Layer Technology which encrypts the information you send to us. This information cannot be decrypted during transmission and is decoded on The Name Game’s secure server, which cannot be accessed by 3rd parties. The Name Game may also use this information to send you our printed catalog or other announcements via postal mail.
- Personalization Information In order to hand-personalize each product, The Name Game requires that you submit certain private information to us for most items. This may consist of your child’s name(s) or age(s), birthdate(s), etc. This information is used only to personalize your purchases, and is held strictly confidential.
- E-mail Addresses During the checkout process, we collect your e-mail address. Your e-mail address is used only so that you may receive offers and announcements via e-mail from The Name Game, and is not forwarded to any third parties. At any time, you may modify your information by sending an e-mail to email@example.com.
|Merchandise Total||Ground (1 week processing + ground shipping)|
|Up to $35.00||$12.99|
|$35.01 to $75||$15.99|
|$75.01 to $100||$19.99|
|$100.01 to $175||$23.99|
- For shipments to Alaska and Hawaii an additional $8.95 freight surcharge per order will be added to the above charges.
- For local Minneapolis area customers, pickup is available. Shipping will be deducted.
A 7.275% sales tax will be applied to all items purchased and delivered in Minnesota.
Return & Cancellation Policies
- Each order is hand-painted by one of our artists, and may be subject to their discretion. We may or may not change the placement of a design to accomodate the shape of an item. We may also alter colors on items that are not white.
- Because our product is hand-painted, we cannot accept items for return, unless they are found to be defective in materials or construction, or the personalization is clearly inaccurate (i.e., spelling errors). We are not liable for mistakes made on the customers’ part. If a product is defective or damaged, it must be returned or exchanged within 30 days. Please call in your return before shipping it back. Customer will pay for return shipping on authorized returns. Authorized returns should be sent to: The Name Game 2300 Rivendell Lane Minnetonka, MN 55305
- If your order was damaged in shipping, hold on to the products and packaging, and contact us immediately. We will report the claim to UPS and replace the item. It’s a good idea to open and inspect all items upon receipt. This is to your benefit, since we cannot place claims or accept returns after 30 days. Please handle your product with care. To clean, use a soft, damp cloth. Avoid greasy substances like hand cream or sun-tan lotion when handling the products. It may damage the paint. Also avoid using any chemical cleaners. For best results, use a very soft disposable cloth.
- You may cancel your order if personalization has not begun by e-mailing firstname.lastname@example.org, or call Customer Care at 952 546-6263. In most cases, processing begins within 24 hours of your order, so we will do our best to cancel your order within that time. Please include your Order Number in your e-mail or have it handy when you call.
We currently accept Visa, and MasterCard for all orders online. Personal Check and Money Orders may be used for orders via postal mail.
Please note that not all of the art designs can fit on all of the available items.